Using the Background Noises apps

What happens on the first launch?

The app may show a health and safety notice before anything plays. Read it and confirm, and you land on the sounds, where you can play the free samples at once.

How do I sign in or bring my plan over?

Open Settings (the gear on the main screen) and sign in with Apple, Google or an email address and password. If you had Background Noises before, sign in the same way you did then, and your account and plan come with you. If a plan you bought in the App Store or on Google Play does not appear, tap Restore purchases in Settings.

Will it keep playing with the screen locked?

On iPhone and iPad, yes. Start a sound, then lock the screen or switch to another app, and it keeps playing. To pause it, open the app again. For a long session, plug the phone in, and turn on Do Not Disturb so a ringtone or alert does not sound over it.

How do AirPlay and Chromecast work?

While a sound is playing, use the AirPlay button on iPhone and iPad, or the Cast button, to send the sound to a speaker or TV on the same Wi-Fi network. Only the sound goes to the speaker; the screen stays on your phone. If no device appears, check that the phone and the speaker are on the same network. Casting depends on the speaker and your network, so try yours before you rely on it overnight.

Does the app use Apple Health?

No. The app writes nothing to Apple Health and reads nothing from it, and on Android it uses no health app. If you let an earlier version of the iPhone and iPad app use Apple Health, the Health app may still list that access; the updated app does not use it, and you can remove it in the Health app's settings.

How do I buy, change or cancel a plan in the app?

Buy Premium in the app. In the apps, the App Store or Google Play sets the price in your currency and shows it before you buy. Cancel anytime in the App Store, in Google Play or on the web. To change or cancel a plan you bought in the app, use the store: on iPhone or iPad, Settings, your name, Subscriptions; on Android, the Google Play app, your profile, Payments and subscriptions. Cancelling stops the next renewal, and the plan stays active until the end of the period you paid for. A plan bought on the web is managed in the web player instead.

How do I keep the volume safe?

Phones can play loudly through earbuds. Keep the volume low, especially with headphones and for long sessions. Set the volume before you start a long session. If the phone warns you about headphone levels, take the warning seriously.

How do I delete my account from the app?

Open Settings (the gear on the main screen), choose Delete account, type DELETE and confirm. Deleting the account removes your sign-in, your plan record and any credits left from the earlier app from our service. It does not cancel a plan you bought through Apple or Google: cancel that in the store first, or it will keep renewing. Everything about deleting your account.

Where can I get help?

Write to joshua@thirdspaced.com and tell us your phone model, the version at the bottom of Settings, and what happened. The FAQ and the support page answer the common questions.