Refund and Cancellation Policy

1. How to cancel

Cancel anytime in the App Store, in Google Play or on the web. On the web, use Manage billing in the web player, or write to joshua@thirdspaced.com; cancelling takes effect at the end of the period you have paid for. For a plan bought in an app, use your Apple Account or Google Play subscription settings. Deleting an app does not cancel a plan, and cancelling a plan does not delete your account.

2. When a cancellation takes effect

A cancellation takes effect at the end of the current Subscription Period, the month or year you have paid for. The plan stays active until then, and no further renewal charges are made.

3. Trials

A new web plan starts with a 7-day free trial, one per account, and a card is required to start it. Nothing is charged when it starts. If you cancel before the trial ends, nothing is charged at all. If you do not, the card is charged the plan price when the trial ends, and the plan renews until you cancel.

4. No refunds for partial periods

Except as the Terms of Service state or the law requires, fees are non-refundable, and we do not give refunds or credits for partial Subscription Periods.

5. When we refund a charge

We refund in full, to the original payment method, any charge made in error, any duplicate charge, and any charge made after a cancellation took effect.

Background Noises no longer uses credits. Credits you bought before and had not used are kept on your account, where they cannot be spent. We refund the ones bought on the web or on Google Play on request; for ones bought in the App Store, Apple decides refunds, so ask Apple. Write to us as Section 10 says, and ask before you delete your account, because deleting it deletes them. A refund of credits bought on the web comes from our Stripe account, which charged you for them; a refund of credits bought on Google Play is made through Google Play.

6. Failed payments

If a renewal payment fails, we and Stripe may retry it while the plan stays active. If it has not succeeded when the retries end, the plan ends. Amounts due for periods in which the plan was available remain owed.

7. Who charges you

Third Space LLC, a Wyoming limited liability company, sells web plans, and Stripe processes the payments on pages that Stripe hosts. Receipts and invoices show Third Space LLC as the seller. On card statements, web plan charges read BACKGROUND NOISES, except the first charge after a trial, which reads BACKGROUND* TRIAL OVER.

8. Purchases in the apps

Plans bought in the apps are sold and billed by Apple or Google under their terms. Apple decides refunds of App Store purchases under its own policies, and we cannot issue them: ask Apple. For a Google Play purchase, ask Google, or write to us: Google Play lets us issue refunds too. Deleting the app or your account does not cancel a plan bought in an app; cancel it in your Apple Account or Google Play subscription settings.

9. Subscriptions bought before the one Premium plan

If you subscribed on bgnoises.com before the one Premium plan, your subscription continues on the same account, billed by us as before. Your price will not go up because of the change: it stays the same or goes down, and a price above today's Premium price for your billing period comes down to it at your next renewal. If you already pay for Essentials, you keep the price you pay, and your plan now includes everything Premium does.

10. How to ask for a refund

For a web purchase, write to joshua@thirdspaced.com from the email address on your account, with the date and the amount of the charge, or, for credits bought before the one Premium plan, the balance you want refunded. Please write to us before disputing a charge with your bank, so that we can try to fix it. For an App Store purchase, ask Apple; for a Google Play purchase, ask Google or us.

11. Contact

Third Space LLC, Attn: Legal, 1309 Coffeen Avenue, Suite 1200, Sheridan, Wyoming 82801; email joshua@thirdspaced.com.