Help
Support
Answers to the common questions, and how to reach a person for the rest.
Write to joshua@thirdspaced.com for anything about Background Noises: a sound, a plan, a charge, your account or your data. Tell us the email address on your account, whether you use the web player, an iPhone or iPad, or an Android device, and what happened. Most questions also have an answer below or in the FAQ.
How do I get started?
The getting started guide walks through tapping a sound, the sleep timer, the music and nature stations, and plans. The guide to the apps covers the first launch, a locked iPhone, AirPlay and Chromecast.
How do I cancel a plan?
Cancel anytime in the App Store, in Google Play or on the web. On the web, use Manage billing in the web player, or write to joshua@thirdspaced.com; cancelling takes effect at the end of the period you have paid for. For a plan bought in an app, use your Apple Account or Google Play subscription settings. Removing the app does not cancel a plan. More on cancelling.
My plan is missing on a new phone
Sign in with the same account you used before, then open Settings in the app (the gear on the main screen) and tap Restore purchases. A plan bought on the web appears as soon as you sign in. If it still does not show, write to us with the email address on your account and, for an app purchase, the receipt from Apple or Google.
I forgot my password
On the sign-in screen in the web player or the app, choose the option to reset your password, and we email you a link. If you signed in with Apple or Google, use that button instead; there is no separate password.
Can I get a refund?
For a plan bought in the App Store, Apple decides refunds: request one from Apple. For one bought on Google Play, request it from Google, or write to us. For a web purchase, write to us about the charge. The Refund and Cancellation Policy says when we refund, and how credits bought before the move are refunded.
A sound seems wrong
Tell us which sound, and roughly how far into the session you heard the problem. We read every report and can take a sound out for everyone while we look into it.
How do I delete my account?
In Settings, the gear on the main screen of the app or the web player, or by email. Delete your account lists the steps and what is removed.
Privacy questions and requests
To ask what we hold about you, to get a copy, or to correct or delete it, write to privacy@thirdspaced.com from the email address on your account. The Privacy Policy explains what we collect and why.
Press play.
The Free plan plays a 60-second sample of everything. Premium plays the eight music and four nature stations, the noise colors and the tones for hours.
